Terms & Conditions.
This website is operated by Dancestuff. Throughout the site, the terms “we”, “us” and “our” refer to Dancestuff. Dancestuff offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions
Pricing:
All prices listed on the website are for Online sales only.
All prices listed on the website are quoted in Australian dollars
All prices listed are inclusive of GST
Security:
Our website is hosted by squarespace, who use a variety of measures to protect the accuracy and security of your personal information and prevent unauthorized access or improper use. All payments made by credit card are protected by this as well.
Returns:
We understand that purchasing clothing and shoes online can be difficult and can provide exchanges for incorrect selection. Where you are unsure of the correct size to select, we encourage you to reach out to our staff prior to placing your order who can help with sizing selection for you.
In the event that the item you have purchased is incorrect, we welcome a return within 14 days of receipt.
Conditions for returns:
For the return/exchange of Dancestuff online purchases – whether they are faulty, change of mind or incorrect fit – you must meet the following return/exchange policy conditions:
The item/s must be returned within 14 days of receipt
The item/s must be unworn and unwashed in original saleable condition with all original labels/tags attached
The Tax Invoice must be provided as proof of purchase
No items which have make-up marks will be accepted for exchange or returns
No stockings can be exchanged or refunded once taken out of the sealed packaging.
Please note:
We are unable to accept returns or exchanges of purchases made at other dancewear retailers. Proof of purchase from Dancestuff is required.
Sale items bought on this website cannot be exchanged or refunded. All items bought online in conjunction with a free or promotional code can be exchanged but not refunded.
Individual items included in the Dancer’s Box cannot be returned for a refund
In the event of an exchange, a $10 postage and handling fee will be charged for all online exchanges
The customer is responsible for the cost of shipping and handling back to Dancestuff for all exchanges or refunds. When providing a refund, Dancestuff will only refund the cost of the items, excluding any shipping and handling costs
Faulty items:
Dancestuff reserves the right to determine whether the item returned has a manufacturer fault. If deemed faulty a full replacement will be sent if stock is available or a full refund inc postage will be issued.
Dancestuff is not responsible for delays in freight once items have left our store
Customers are responsible for return postage charges
General wear and tear such as scuff marks on shoes are not considered a fault
Tap shoes that have had screws loosened are not returnable as a faulty item
Registered post is our recommended return method so you know where your parcel is and that it has been delivered. No responsibility will be taken by Dancestuff for non delivery of returns.
All items must be returned within 30 days of purchase
Due to health regulations we are unable to accept returns of hosiery, hair accessories and undergarments. Exceptions to this rule are where the item is faulty or has been wrongly supplied.
Pointe and Demi Pointe shoes can not be returned or exchanged. Exceptions to this rule are where the item is faulty or has been wrongly supplied.
Before returning any items – please reach out to our staff via email or phone
Refunds usually exclude postage costs. If we have sent you a faulty item or incorrectly picked an item we will gladly refund the full amount inc postage or send an exchange postage free. Change of mind will not receive a refund of postage costs.
